- How do I order
Adriana's Gourmet Italian cookies?
- Can Adriana ship
to my country?
- What types
of shipping are used?
- In which
currency will my credit card be charged?
- How
can I pay for my order?
- How will I know
that "CookiesFromItaly.com" has received my order?
- Does Adriana guarantee that
my Italian gourmet cookies will arrive fresh?
- How long will my
Italian cookies remain fresh?
- How much time is
needed to process my order?
- Can you add
greeting or holiday cards to Adriana's Italian cookies?
- Is sales tax added to
my order?
- What makes
Adriana's Italian Gourmet cookies so special?
- Are my Italian
cookies guaranteed?
- Where are Adriana's
Italian Cookies made?
- How do I track my
cookie order?
- Do you
make Italian cookies for special diets?
- My
billing and/or shipping information is incorrect, what do I do?
- Can
I send a cookie gift to my friend/relative in another country?
On-line: To begin your tour of
selected Adriana's Italian Gourmet cookies, click on "Order our cookies!" on the left side navigation bar. Choose the product category that
interests you. After you click "checkout", you will be guided through
the safe & secure order process.
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We currently can ship
to over 200 countries.
To guarantee you freshness most small orders (1
kilogram to 4 kilograms) are shipped by "Global Priority Mail,
QuickPack Europe, and PaccoCelere" (depending upon the country of
destination) directly from our bakery in Italy to
you.
Large orders (5 kilos and
up) are shipped by Federal Express Intl Priority to guarantee freshness directly from
our bakery in Italy to you in 3-5 days.
And as an important part
of our commitment to providing you with outstanding customer care and satisfaction,
Our bakery frequently researches and checks all shipping tariffs and
specials to ensure you the most efficient and cost
effective quotations available.
Adriana will make any
special shipping arrangement to custom fit your needs. Please be
assured a most efficient and cost effective quotation.
For more information,
please visit our shipping page.
All Visa/MasterCard and
American Express credit card
charges will be in Euro, then automatically converted into your local currency
according to your credit card issuer agreement. You
can rest assure that there are no hidden bank charges.
Adriana conveniently accepts Visa,
MasterCard, and American Express as forms of payment. We are sorry to say that checks and money orders are not accepted. Do you have questions about paying? Visit
our payment info page.
After you have completed your
purchase, we will automatically send you an e-mail confirmation and receipt to acknowledge
your order.
Of course! All your cookie
orders are "baked to order". Your cookies will arrive fresh,
guaranteed!
After receiving your cookies, they should be eaten within 1-3 days for the freshest taste. Adriana's
Italian Gourmet cookies will remain fresh for approximately 18-22 days. Refrigeration
is not necessary nor recommended.
All your orders are usually
processed and shipped within 48-72 hours from the time they have been received.
If you would like to have it delivered later, please let us know the exact date by
specifying the date or anything else regarding your order in the comment box on
the checkout page and we will be more than happy to accommodate.
Of course! We can add a message
card with your wishes on any order, and if you like, we can even translate it into
Italian for you without charge!
When you reach our "secure
server" checkout page, go to the "comment box" and write exactly what
you would like to appear in your card.
No. Any order placed and shipped outside the European Union is not considered taxable. If you are a citizen of a member state of the European Union, you will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Your cookies come from the highest
quality natural ingredients: our own home grown natural almonds, figs,
pistachios, sesame, the freshest
farm eggs, sugar, butter, and flour in a unique baking process that has been
perfected over the past 31 years to deliver you an exquisite almond, fig, pistachio
and sesame cookie. Your Italian cookies contain no preservatives, additives, artificial colors, nor
artificial flavors.
Your Italian cookies are
unconditionally guaranteed. If you have a problem or are dissatisfied for any
reason, we want to know about it so we can make it right for you.
Adriana's Italian Cookies are made in a
little bakery just outside an Italian town called Santo Stefano Quisquina. It is in the province of
Agrigento, Italy. Please come visit us the next time you're in Sicily!
Easy! Just send an e-mail to CustSupport@CookiesFromItaly.com with your order ID
number and we will contact you with an update on your order.
I am sorry, not at this time
but please check back with us.
Easy! Just contact
us with your order ID number and the corrected information and we'll update your
order immediately.
Absolutely! We currently ship your cookies to every major country on the globe following custom regulations and
procedures for each and every country.
- Please don't hesitate to contact
us with your questions, requests or comments.
